Donor Feedback: Are we listening?
Recently a donor shared feedback about some discomfort following a blood donation in one of the camps. Following the routine process, the donor was counselled, reassured and informed that the medical officer of the concerned blood bank will give him/her a call. The contact was passed on to the medical officer. We believed that the matter was taken care and as a routine process we would have called the donor a day or two later just to be sure that he is doing well.