Donor Feedback: Are we listening?
Recently a donor shared feedback about some discomfort following a blood donation in one of the camps. Following the routine process, the donor was counselled, reassured and informed that the medical officer of the concerned blood bank will give him/her a call. The contact was passed on to the medical officer. We believed that the matter was taken care and as a routine process we would have called the donor a day or two later just to be sure that he is doing well.
Sankalp India Foundation has been running the state-wide helpline for blood since 2006. Any person looking for blood in Karnataka needs to call just a single number 9480044444 to get the blood availability information in the city. On enquiring the person is provided the blood bank's name, number of units available, the address and the contact number.