right to information act!!!
Please go through this carefully and i think every one of us must try to make use of it when ever possible.
Government of India has an online Grievance forum at http://darpg-grievance.nic.in/
The government wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc etc.